As a result of our move to CMAT on 1st October 2020, we are currently updating many of our local school policies.

The Cambridge Meridian Academies Trust through the Trust Board and its Policy and Scrutiny Committees and the Executive Committee (Principals’ Committee) establishes many trust-wide policies relating to safeguarding, student welfare, teaching and learning, personnel and finance. These can be found on the CMAT website here.

Stratton Upper School was part of Stratton Education Trust until 30 September.  For information about Stratton Education Trust, please contact is SET@stratton.beds.sch.uk .

Complaints Policy

Our school aims to meet its statutory obligations when responding to complaints from parents of pupils at the school, and others. When responding to complaints, we aim to:

 Be impartial and non-adversarial

 Facilitate a full and fair investigation by an independent person or panel, where necessary

 Address all the points at issue and provide an effective and prompt response

 Respect complainants’ desire for confidentiality

 Treat complainants with respect

 Keep complainants informed of the progress of the complaints process

 Consider how the complaint can feed into school improvement evaluation processes We try to resolve concerns or complaints by informal means wherever possible.

Where this is not possible, formal procedures will be followed. The school will aim to give the complainant the opportunity to complete the complaints procedure in full. To support this, we will ensure we publicise the existence of this policy and make it available on the school website.